Hospitality International, Inc.

“Just stayed a few days for a leadership retreat. Rooms were comfortable. The only issue I had was that I came down twice due to keys not working. The 1st time they simply made me new keys. 2nd time I returned to the desk within minutes and I explained my lock had no lights at all however my group was leaving and I asked to get it fixed before I returned at 5pm. Front desk handed me my keys and said OK, nothing...”

“Good location but high cost. Service is spectacular. Rooms are ok. Not enough electrical Sockets in the Room I had. No Keurig Coffee Maker. They gouge you on Drinks. Good hotel but couldn't get a late departure. Honestly I prefer the Crowne Plaza which offers better value.”

“Quite a lovely hotel and room. From the minute I walked into the hotel, I was pleasantly welcomed by their signature scent Expansion, which is available as a diffuser in their store at the lobby. Every corner was of this hotel delivers elegance and style, I was quite captivated! The galleria mall is immediately across the street, with Nobu in direct view! This is definitely a great location, I highly recommend!”

“This was a very disappointing stay and absolutely not worth the $300+ per night rate. The rooms are old, worn, and noticeably dirty the entire space feels like it’s in serious need of a full refurbishment. For a JW Marriott, the condition is very far below brand standards. Parking is also severely overpriced, which only adds to the frustration of paying luxury prices for a subpar experience. Unfortunately, the...”

“This visit was absolutely fantastic. The staff was phenomenal. From the time I walked in starting with valet, which was extremely friendly and engaged. The front desk staff was fabulous also! I was in a room that was next to the freight elevator. I did not notice the noise the first night because I got in rather late and was beat. However, the second day it almost drove me crazy but I had too much unpacked to...”